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How to Communicate with Diplomacy and Tact This program will help you influence outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication.

Diplomatic communication skills not only improve your professional image; they just make people like you! Course Overview This course focuses on ways to communicate with confidence, credibility, clarity, and consideration -- to create powerful, enduring relationships. What You’ll LearnDevelop flexibility in your communication style and assess the intent of your messages against the outcomes.

Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.

Why you want to learn itYou'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating.

Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict. How it will help youThis course sheds new light on your communication strengths and weaknesses.

Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded, leader.